Refund Policy

Eligibility for Refunds

We stand behind the quality of every product sold on our platform. If you are not completely satisfied with your purchase, you may request a refund within 60 calendar days from the date of delivery. This generous timeframe allows you ample opportunity to evaluate your items. To be eligible for a refund, items must be returned in their original condition, unworn, unused, and with all original tags and packaging intact. Certain categories such as personalized items may have modified eligibility, which will be clearly indicated on the product page prior to purchase.

Return Process Initiation

To initiate a return and refund request, please log into your account on our website and navigate to the order history section. Select the relevant order and click on the return request button. You will be guided through a brief form where you can specify the reason for your return. Once your request is submitted, our returns team will review it and issue a return authorization along with detailed instructions on how to send your package back to us. Please do not send any items back without first obtaining this authorization, as unapproved returns may not be processed.

Free Return Shipping

We offer free return shipping for all eligible items, regardless of the reason for return. A prepaid return label will be provided to you as part of the return authorization process. This label covers the cost of shipping your item back to our warehouse, ensuring that there are no out-of-pocket expenses for you. Simply print the label, affix it to your package, and drop it off at any designated carrier location. Our free returns policy is a testament to our confidence in our products and our commitment to customer convenience.

Refund Processing Timeline

Once your returned package is received at our warehouse, please allow 5 to 10 business days for inspection and refund processing. Our quality control team will examine the returned items to confirm that they meet our eligibility criteria. Upon successful verification, we will initiate the refund to your original payment method. The exact timing of when the funds appear in your account depends on your bank or payment provider, but the process on our side is completed within the stated timeframe. We will send you a confirmation once the refund has been officially processed.

Partial Refunds & Exceptions

In certain situations, partial refunds may be granted. These include cases where items are returned with visible signs of use, missing components, or damage that occurred after delivery. Products marked as final sale or clearance are non-refundable unless they arrive damaged or defective. Any item that has been customized or altered specifically for you cannot be returned unless it fails to meet basic functional standards. Gift cards are also non-refundable once purchased. These exceptions are clearly disclosed on the respective product pages and during checkout, so there are no surprises at the time of return.